iPhone – trying to connect Facebook to Instagram – Facebook Login Failed

I had repeated problems connecting Facebook to Instagram on my iPhone 5. I would click “OK” when it asks for permission, then it says: “Facebook Login Failed. Make sure you’ve allowed Instagram to use Facebook in iOS Settings -> Privacy -> Facebook.” The frustrating thing is, I DID already have it set to “Yes” in iOS settings, it still failed. 

Anyways, I found the solution on this forum post: https://discussions.apple.com/thread/4648799?start=0&tstart=0

The short version of what to do is here:

1. Log in to Facebook on your computer
2. Search for Instagram (type “Instagram” into search)
3. Click the “App” Instagram (not the page)
4. You should see an option “Send to mobile”

On your iPhone you should now get a notification, and it should work!

Thanks to shookim for posting this solution on the Apple forum.

SOLUTION: Windows 7 / Windows 8 / Windows 10 iTunes 12 (iTunes 8, 9, 10, 11) iPhone / iTouch / iPad “software is not installed” error (Apple Mobile Device service missing) 32bit/64bit

Updated 11/12/2016: Added files for iTunes 12.5.3, + Drivers, 64-bit. I no longer have access to a 32-bit computer. If you don’t have the latest version of iTunes, you can download it here.

***NOTICE*** It seems every new version of iTunes breaks this fix. If this fix has worked for you, then I recommend you stay on the iTunes version you have and don’t upgrade. You can see the Release Notes of each version of iTunes and see if there is a feature that you need. Typically I have found the upgrades aren’t all that needed (except major versions like 11 to 12, of course).

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After searching the net and lots of forums and trying lots of things, I thought I’d post the solution that actually worked for me. I owe a great deal of thanks to Chris123nt for this post (link removed, blog post no longer exists) for pointing me in the right direction.

First off, you will know if the solution below will work for you if you have the following set-up and symptoms:

  • Windows 7 (or Windows 8, Windows 10) and iTunes 8, 9, 10, 11, or 12 (I tried all versions, and many commenters have indicated this issue still exists in iTunes 12)
  • An iPhone, iPod Touch or iPad
  • You receive the following error when you plug in your iPhone: “This iPhone cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes, then re-install iTunes.”
  • The Apple Mobile Device Service was not installed (to check this, click Start, Run, then type “services.msc” Look for “Apple Mobile Device”. If it doesn’t exist, keep reading. If it does, you have a different problem.)
  • You have tried installing and re-installing iTunes already and it didn’t work
  • According to other forums / posts, you might have tried extracting the Apple Mobile Device Software install files separately from the iTunes installer and installing manually that way, and it still didn’t work

The problem is, for some reason, iTunes won’t install the Apple Mobile Device software or service. Even if you extract out the AMDS installation files, it still fails. The SOLUTION is to take the software and service from a working machine for AMDS and manually install it. Then, it will work!

Luckily for you, I have provided the files you will need and installation instructions. This is a bit technical, but obviously worth it to get your iPhone,  iTouch or iPad working on Windows. These instructions are for both 32-bit and 64-bit Windows 7, 8 or 10 and the latest version of iTunes 12. Depending on whether you have 32-bit or 64-bit Windows, make sure you select the appropriate files and follow the right instructions, otherwise it won’t work.

If you don’t know whether you have 32-bit or 64-bit Windows, right-click on “Computer”, click Properties, then look under “System type”.

Good luck!

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  1. First of all, make sure you have the latest version of iTunes installed. You can download it from here. These instructions will NOT work for iTunes 8, 9, 10 or 11 anymore. If you’re unsure, just uninstall iTunes then re-install with the latest files.
  2. Next, you need to manually copy the Mobile Device Support directory from a working machine to your Windows 7 computer. Luckily, I have conveniently provided these files for you. You can download them here:
    64-Bit iTunes 12.5.3: Please click here to download this directory for 64-bit Windows.
    32-Bit
    iTunes 11.1.5: Please click here to download this directory for 32-bit Windows.

  3. Once you download that file, you need to Unzip it to this directory. IMPORTANT: Make sure you unzip the CONTENTS of the zip file, don’t just copy over the zip file:
    32-Bit: Unzip to C:\Program Files\Common Files\Apple
    64-Bit: Unzip to C:\Program Files (x86)\Common Files\Apple
    There are a large number of files in that directory, so it may take a little time, please be patient.
    So, after unzipping, you should have a new folder “Mobile Device Support” in the Apple folder
  4. 64-BIT ONLY STEP: If you have 32-bit Windows, skip this step. It seems that Apple has put the “Drivers” in a separate location (don’t know why). You will need to download the drivers separately. Please click here to download the files for 64-bit Windows.
    Once downloaded, you need to Unzip it to this directory. IMPORTANT: Make sure you unzip the CONTENTS of the zip file, don’t just copy over the zip file:
    Unzip to: C:\Program Files\Common Files\Apple
    So, after unzipping, you should have a new folder “Mobile Device Support” in the Apple folder
  5. Next, we have to merge the registry entries that will install the Apple Mobile Device service.
  6. First, download the registry entries that I have provided for you here:
    64-bit iTunes 12.5.3: Click here to download the registry entries for 64-bit Windows.
    32-bit
    iTunes 11.1.5: Click here to download the registry entries for 32-bit Windows.
    After you download the registry entries ZIP file, unzip it to your desktop and double-click each to install it. Say “Yes” to any prompts or confirmations about adding it to the registry. There are 2 entries, make sure you click BOTH and add BOTH to the registry.
  7. Now, we need to install the correct driver for your iPhone / iTouch. Windows 7 incorrectly identifies the device  as a digital camera. To fix this:
    – Plug in your iPhone / iTouch (don’t have iTunes loaded at this time)
    – Go to Device Manager (Click Start, right-click Computer,  then click Properties. In the window that appears choose “Device Manager” on the left)
    – Scroll down and find “Apple iPod” or “Apple iPhone” or “Apple iTouch”. It will likely be under the “Portable Devices” category.IMPORTANT NOTE: If your device is already listed under “Universal serial Bus Controllers” and not Portable Devices, you can skip these steps and go to Step 7.
    –  Right-click the Apple device and choose “Update Driver Software…”
    – Choose “Browse my computer for driver software” in the window that appears
    –  It will ask you for a location; you want to Browse to this folder (location is the same in 32 and 64 bit Windows):
    32-bit and 64-bit: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
    – Click Next
    – It should find the driver for your device; let it install that driver
  8. Once you complete these steps, reboot your computer. Once you reboot everything should work exactly as expected!

***NOTICE*** It seems every new version of iTunes breaks this fix. If this fix has worked for you, then I recommend you stay on the iTunes version you have and don’t upgrade. You can see the Release Notes of each version of iTunes and see if there is a feature that you need. Typically I have found the upgrades aren’t all that needed (except major versions like 10 to 11, of course).

Please write in the comments and let me know if this worked for you.

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