Epson Aculaser CX11 CX11NF jamming – mp paper jam – no paper is jammed

UPDATE: I am going to recommend you no longer apply the solution below. This printer is quite finicky, and although the solution works, I cannot guarantee it won’t create other problems. It worked for me for some time, but eventually didn’t work anymore. This is a horrible printer, I would recommend you just consider replacing it if you have this problem. 

I wanted to update with a solution to a common and very frustrating problem that I’ve dealt with on my Epson Aculaser CX11NF printer.

I’ve had a number of times where it says there is a paper jam — usually with an “MP Paper Jam” message, (or sometimes E Paper Jam), but there is no paper jammed anywhere. Usually in this scenario, opening and closing the doors and turning the printer on/off doesn’t do anything to help. This has happened to me at least 10 times so it’s extremely common and very annoying.

I’ve found, by accident really, a random workaround solution that seems to work every time. It has for me, at least. I’m not entirely certain why it works (or even, perhaps, if it’s bad for the printer…so no liability here), but it does.

Let me see if I can explain it:

1. Open the main paper tray area. If you had the add-on larger paper feeder, I’m talking about the main MP paper tray with the rollers in the back.
2. Inside the paper area, near the back where you feed in the paper, you will notice a shiny silver horizontal bar across the length of the tray width-wise. On either  end of this silver bar is a white plastic piece, it’s sort of an oval shape hanging off one side of the silver bar, usually down toward the bottom of the tray.
3. What you need to do is turn this silver bar. The best thing to do is twist it toward you, about a half turn, until it clicks. You can either grasp the silver bar, or I’ve reached my finger behind the white plastic piece and pulled it toward me from behind. The key is to get this piece to twist far enough without forcing it or applying an undue amount of pressure (don’t want to break anything, of course).
4. Now, open and close the rear panel (where you would normally look for a paper jam) so the printer clears itself, and it should start working again. If you look inside the paper tray area, you should  should notice that metal bar “reset” itself to the proper position while the printer is warming back up

Hopefully this works for you. If you try it and it doesn’t work, try turning the printer off and on and trying again, and also make sure you twist the bar far enough (without forcing it, of course. You shouldn’t have to put undue pressure).