Gmail IMAP Outlook error “Cannot move the items. The server responded: ‘No Folder Inbox/Sub (Failure)’.”

An interesting feature of using Gmail with Outlook is the ability to create nested folders as sub-folders of the Inbox (see this post for more).

One problem, however, is if the Inbox portion of the label isn’t formatted correctly, you will see this error:

“Cannot move the items. The server responded: ‘No Folder Inbox/Sub (Failure)’.”

The solution for this is quite simple, actually. The portion of the label called Inbox must be in ALL CAPS.

So, for the above, simply re-name it to INBOX/Sub (from Inbox/Sub)

Basically, Outlook is looking for an ALL CAPS folder name for Inbox.

Using Gmail IMAP with Outlook: labels as sub-folders of Inbox (Make sub-folders work in Outlook)

I started using a new Gmail account with Outlook 2007. One of the things I wanted to do was create multiple nested sub-folders in Outlook. By default, Gmail just uses labels which will only give you one layer of folders in Outlook. I also wanted them to be sub-folders of the Inbox.

The trick is fairly simple, actually…in Gmail, just create labels using the forward Slash /

For example, let’s say you want a folder set-up like this in Outlook:

ACME Consulting

In GMail, simply set-up a new label that looks like this:


That’s all there is to it!

Important point: You need to use ALL CAPS for the INBOX portion of the label. Otherwise, it will not work correctly.

Outlook calendar invitation shows up in Deleted Items with 12/31/1974 date – occurs hundreds of times per day (Google Calendar Sync)

That’s a long post title, but I wasn’t sure how to briefly state the problem. Here’s a summary of symptoms you may have:

  • You have Google Calendar Sync installed
  • You use Outlook and sync Outlook with Google Calendar
  • In Outlook, you notice under “Deleted Items” there are hundreds of entries for the same Calendar Event, or Calendar Invitation
  • In my case, the date was always 12/31/1974
  • It possibly causes slow-down in accessing your Outlook calendar

I do not have a guaranteed fix for this, I can just tell you what worked for me. What seems to be occurring is there is an outstanding invitation in Google Calendar, and for some reason it pops into Outlook over and over.

Here is the fix that worked for me:

1. Find the title of the entry that occurs over-and-over (in your Outlook Deleted Items)
2. Go to your Google Calendar, and search for the title of the entry (or part of the title). In my case, it found an invitation with a Question Mark (?) indicating that I had not replied
3. DELETE the offending calendar entry in Google Calendar, so there is nothing left in Google Calendar about that particular event
4. Permanently delete all the  entries in Outlook Deleted Items
5. Force another Google Calendar Sync, and see if that resolves the issue

Worked for me…let me know if it solves your problem!

Fix for Outlook error “Cannot create file: message.wav. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.”

All of my voicemails go into my Outlook email. Every once in a while I receive this error, shown below. This occurs because Outlook saves all the voicemails to a temporary folder in your system. All the files have the same name with a number after it: (I.e.: “voicemail (1).wav”). Once it reaches a certain number–100, to be exact–it can’t save any more so it throws an error.

Here is a screenshot of the error:

The fix is fairly straightforward. You need to find the folder Outlook stores those files in, then delete the messages.

1. To find the folder, open up Registry Editor (RegEdit.exe). Navigate to this path:
[NOTE: The number 12.0 may vary with your version of Outlook]

2. Once you find the path, you’re looking for a section called “OutlookSecureTempFolder”

3. Double-click OutlookSecureTempFolder, and then highlight the path under “Value data” and copy it by pressing Ctrl-C on your keyboard. You can now click “Cancel” because you don’t want to edit anything.
4.  Now, go to My Computer or Windows Explorer, and paste that path into the title bar.
5. You will now see a folder full of all your temporary files. Find the appropriate Voicemail messages and delete them all.

You will now be good for another 100 messages.

Thanks to this post for sending me in the right direction:

Outlook 2007 Exchange Re-sort contacts to First Name Last Name

I was having some trouble re-sorting contacts to First Name, Last Name. The “typical” method was not working for me, but I found a VB Script that did it.

Here are the symptoms I was having: The normal way of fixing this was not working. Typically, you should be able to re-sort contacts this way:
1. Click Tools, Account Settings, go to the “Address Books” Tab, then click “Change…”
2. Change “Show names by” to “First Last (John Smith)”
3. Re-start Outlook

For some reason, this didn’t do anything for me.

You can run the macro listed in this post to change the way Outlook sorts contacts:

First, you’ll want to set the sort order for new contacts, then use the macro to change it for existing contacts.

If you have no idea what I mean by “VB Macro”, I suggest you don’t try doing this.

“Failed to Update Headers” IMAP on Exchange

I had this issue for a long time with an Exchange account I was using on IMAP. I searched a ton of forums and couldn’t find a solution, but finally found something on TechNet. I wanted to re-post what I found there in case it is of use to anyone else out there.

The error you may receive is: Failed to update headers.
Details: An IMAP command failed.
Protocol: IMAP
Server: mail.[domain].com
Port: 143

This error for me occurred any time I tried to do anything in the inbox. Every time I received a new message, etc. According to the technet forum post, it will occur on any client (Thunderbird, Fetchmail, etc).

Unfortunately, what I have is not a solution as this appears to be an MS issue that is as yet unsolved. But, at least it is a way of dealing with it.

IN SHORT, THE WORKAROUND IS: To open your e-mail in Outlook Web Access (OWA), or via Exchange, and delete any meeting requests in your inbox.


Buddha377 states:

It has nothing to do with your client, or hot fixes, or your firewall or your antivirus.  All the results you will find on Google to this question are bogus, except for this one now.  This is an Exchange problem.  The “workarounds” are useless and do not solve anything.  You also can’t search the message in the Exchange trace tool by the id listed in the Event log.  Awesome!

A client of mine was using using Outlook 2007 connecting to an SBS 2003 server will all service packs.  It got the error message “failed to update headers”.  I got a similiar error messages when using Thunderbird to connect.  On my SBS server the event log was filling up like crazy with Error 1023 every time my user connected, which indicated a server problem.  She also could not purge deleted messages.  They just stayed in her inbox with a line through them.

As stated by Mike Shen, the problem is caused by Exchange server failing to render the message according to the RFC822 standard.  This is your main clue.  Howerver, the solution proposed on this forum was overly complicated, dangerous (as it requires you to mess with the delicate Exchange message store) and does not work with SBS, as another poster noted.  I needed a simpler solution and found it!

The answer is quite simple:

Dump your entire inbox and all subfolders to a pst, so you have a backup.  Then set up the user’s account as an Exchange connection on another computer (my client can’t connect to exchange via MAPI, which is why she is IMAP, so I had to use a different machine and a different Outlook).  You could probably also use OWA.  I then DELETED every mail in her inbox via the MAPI connection (OWA would probably work too).  I then went back to her computer, opened her Outlook and voila, no errors!  I then opened backup PST so she could see her old mail.  In this case it will act just like an Archive folder.  I did not reimport the mail, as I was afraid the errors would reoccur.

Problem solved.

The horrible irony of this is that the offending messages were Outlook meeting requests!  In other words, Exchange can’t render email properly from it’s own client!  YEAH!  How do I know this?  I know this because I tried to purge all of her messages via IMAP, to no avail.  They just stayed in her inbox with a line through them.  Well apparently, even though the messages stayed in outlook crossed out, they WERE deleted on the server.  When I logged in via the Exchange configured Outlook client, only the two offending messages remained.  And both of them were unaccepted meeting requests.  Yeah MS!  You outdid yourself on this one. 🙂



Also, another workaround as per gogilamonster:

“Same here started when I upgraded all my users to Outlook 2007. My Unix users using evolution client configured for IMAP are the most affected when they get a meeting invite it get stuck while downloading emails. My work around was have a server-based rules for affected users to move the calendar invites to a different folder other than the inbox and un-subscribe it from the IMAP folder list. They use OWA to deal with the invites but its a hassle.”