I had the following symptoms:
- New install of Windows 10
- Clean install of iTunes
- Neither my iPhone or my iPad would connect to iTunes, it wouldn’t even try
- Mobile Device Support was working as it should. (The service existed and was started).
- Followed the instructions in this article, which didn’t help: https://support.apple.com/en-us/HT204095
- Uninstalled & Reinstalled iTunes
- Rebooted multiple times
No matter what I tried, I noticed that my devices refused to be recognized at all in Device Manager. They just weren’t there at all. They weren’t listed under Universal Serial Bus Controllers, or under Other Devices. It just didn’t exist.
So try this solution if your iPhone or iPad won’t show up in iTunes, and when you look in Device Manager, you do not see anything listed when you plug it in.
The solution for me ended up being pretty simple. I manually installed the driver from the folder on my computer, and it worked.
- First, make sure your iDevice is plugged in and iTunes is open
- Navigate to: C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
- Then right-click on this file: usbaapl64.inf and click “Install”
It should now install the driver, and your iDevice should show up in iTunes! I had to do this separately for both my iPhone and iPad, but now they show up from now on.