Fix for Outlook error “Cannot create file: message.wav. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.”

All of my voicemails go into my Outlook email. Every once in a while I receive this error, shown below. This occurs because Outlook saves all the voicemails to a temporary folder in your system. All the files have the same name with a number after it: (I.e.: “voicemail (1).wav”). Once it reaches a certain number–100, to be exact–it can’t save any more so it throws an error.

Here is a screenshot of the error:
 

The fix is fairly straightforward. You need to find the folder Outlook stores those files in, then delete the messages.

1. To find the folder, open up Registry Editor (RegEdit.exe). Navigate to this path:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Security
[NOTE: The number 12.0 may vary with your version of Outlook]

2. Once you find the path, you’re looking for a section called “OutlookSecureTempFolder”

3. Double-click OutlookSecureTempFolder, and then highlight the path under “Value data” and copy it by pressing Ctrl-C on your keyboard. You can now click “Cancel” because you don’t want to edit anything.
4.  Now, go to My Computer or Windows Explorer, and paste that path into the title bar.
5. You will now see a folder full of all your temporary files. Find the appropriate Voicemail messages and delete them all.

You will now be good for another 100 messages.

Thanks to this post for sending me in the right direction: http://www.intelliadmin.com/index.php/2007/08/cant-create-file-outlook-error-and-a-the-fix/

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12 thoughts on “Fix for Outlook error “Cannot create file: message.wav. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.”

  1. Several like this but this by far is the most descriptive and easiest way to fix the problem. Thank you for the post/

  2. This is not always the case. I had this problem all of a sudden start and the issue was due to viewing or saving an attachment that had the same name over and over. In my case, I was previewing a Document.pdf file that I had scanned and I had done this many times. The temporary directory had Document(98),pdf, Document(99).pdf, etc. and when hit the 99th one, it would not save anymore with this name. Clearing the temporary directory solved the problem.

  3. Extremely helpful, worked perfectly, have the same set up with voice mails that are emailed to my outlook. Thanks a ton!

  4. I couldn’t find the security folder using that path in Outlook 2007. But I did find it when I chose FIND and typed OutlookSecureTempFolder

  5. Thank you for this post!! Now, is there a way to increase the amount of files stored, or set an option to allow an “unlimited” amount?? TIA!!

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